Frequently Asked Questions

Where do I meet my driver at the airport?

There are two options for meeting your driver at the airport (specified at time of reservation):

1. Meet and Greet Airport pick-up: Our chauffeur will park his vehicle and meet you inside of the airport terminal. He will be holding a personalized name sign so that he is easily identifiable.

  • Domestic Flights - Passengers will meet the chauffeur inside the terminal in the baggage claim area.
  • International Flights - Passengers will meet the chauffeur inside the terminal outside of Customs.

Please note: We will always do a Meet and Greet pick-up unless an Express Pick-up is requested or instructed by the office. All Airport pickups will be Meet & Greet service with the exception of EWR, JFK and LGA, where the clients have the option of a Express Pick up (Curbside Pick-up) if they provide us with a U.S Cell number.

2. Express Airport pick-up: The chauffeur will pick you up outside the terminal instead of parking and meeting you inside. This is done primarily at terminals where there is no parking. Express pick-ups are perfect for clients who prefer a quicker exit from the airport and by avoiding parking fees, is more cost effective. The proper procedure for an express pick-up is as follows:

  • When you have secured your luggage and are ready to be picked up please call the office (800) 431-0313 and inform the dispatcher of your terminal number or airport location (door number/area number).
  • Our dispatcher will then notify the chauffeur, who will be waiting in the limousine holding lot, to pull up to a terminal door or passenger pickup area. Our dispatcher will inform you of the type of vehicle to assist you with identifying it as it arrives at the terminal.
  • The chauffeur will also have a personalized name sign in the window and his hazard lights on.
What do I do if I do not see my driver?

If for any reason you do not see your chauffeur, simply contact our office at ((800) 431-0313. Our dispatch team is always aware of where your vehicle is and is on duty 24/7 to assist you.

Where should I meet my driver: at a Cruise Terminal or Pier?

Due to high security at the Piers, vehicles are no longer allowed to park and pick up passengers there.  Once you depart the ship, please proceed, with your luggage, to the ground level and call our office.  Our dispatcher will then notify the driver and he will meet you at the pick-up area.  This process can take anywhere from 15 to 30 minutes.  To expedite the process please let us know the correct Pier and Dock number.

How do I cancel or change a reservation?

Cancellations and changes are accepted by phone only.  To view our cancellation policies please view our Terms and conditions.

How much luggage can fit in your vehicles?

Vehicle Large Luggage Small Luggage
Sedan 2-3 large 3-4 small
Hybrid Sedan 1-2 large 2-3 small
SUV 4-5 large 5-6 small
Stretch Limousine 3-4 large 4-5 small
Super Stretch Limousine 3-4 large 4-5 small
Passenger Van 8-9 large 12-14 small
Limo Bus 10-15 large 10 to 15 small
Coach Bus 30+ large 30+ small

What kind of vehicles do you offer?

Our Chauffeured service offer Lincoln Towncar sedans, Hybrid Toyota Camrys, Stretch Limousines, SUVs, Suv limos, Mini-Buses, 14 passenger Luxury Vans, Limo Bus and Coach Buses.

How far in advance do I need to make a reservation?

Although we can cover last minute rides, but at least 6 hours in advance notice is preferable for 4 passenger sedan; and 48-72 hours advance notice for vehicles larger than 7 passengers.

What is the standard gratuity (TIP) you charge or every ride?

We charge 20% gratuity for every ride.

Do I have to pay the gratuity at the time of travel?

No. Our billing department charges the whole trip along with gratuity at the office. So you do not have to pay anything to the driver.

What is the STF Fee?

It is the Service Transfer Fee (Fuel Charge) that we charge for all the rides.

Are you closed on any major holidays?

No, we are open 24 hours a day 7 days a week 365 days a year.

Do you provide child seats in your vehicles?

Yes. We provide car seats for infants, toddlers and booster seats for $15.00 additional.

Do you have a lost and found Department?

Yes, all lost items are brought to our main office at the end of a driver’s shift and we attempt to contact the passenger to arrange the return. The item can be returned at the next upcoming trip or it can be shipped to the passenger. The Passenger will be responsible for a $30 charge for handling plus the shipping charges.

Is there any charge for an additional stop?

Yes, we charge $15 for a stop within the same vicinity as pick up or drop off location, $25 for a stop further from the way and $35 (and up) for a stop that is out of the way. Tip & Tax not included.

Do you charge parking fees?

If a client requests for a Meet & Greet service at Airport, the driver will park his car in the short term parking and will meet the client inside the Airport with his/her name sign.

For an Hourly trip, is there a minimum number of hours the vehicle must be rented?

For 4 Passenger Sedan the minimum is 2 Hours, 3 hours for 6 Passenger SUV, 6-10 Passenger Stretch 4 hours, and other vehicles minimum hourly rental is based on booking dates. 8 hours minimum for any Prom rides.

How is the price calculated for an Hourly trip?

For hourly rides that are not in or around the same town, the client will be charged for each transfer (from pickup to drop off address) separately and must pay for wait time at the stops in addition. So, the client can make as many stops as they want within the same areas and price will be calculated based on number of hours vehicle is rented. For hourly rides within the same area, price will be calculated based on number of hours the vehicle is rented.

Are your drivers always on time? What if the driver is delayed?

Our drivers are always dispatched more than two hours ahead of pick up time and they are at your location 15 minutes prior to your booking time. Even with the help of Traffic monitoring, GPS trackers and travel guidance unexpected delays may occur in rare instances. We make sure we call our clients at least 15 minutes or more prior to the actual pick up time and update them on the drivers status.

Do you offer shared rides?

A shared ride is when a passenger wants to split the cost of a ride with someone who wants to be picked up within the same area. Check availability of shared ride at the time of booking.

What time should I leave my home/office to catch my Flight?

We always recommend that you are at the Airport at least 1.5 hours before your Domestic Flight departure time and at least 2.5 to 3 hours before your International flight departure time. We recommend time of pick up keeping this in mind along with traffic patterns and expected weather. We do not take responsibility of a booking time since that is left to the clients discretion, but we will always suggest an accurate time based on our knowledge.

Do you track my Flight?

Yes, we track all flights and will dispatch the driver accordingly.

Will I be charged if I cancel my existing reservation?

We have a 24 hours cancellation policy. You must cancel 24 Hours before the ride for sedan and SUV, 48 hours and more for larger vehicles to avoid the full cancellation charges.

Can I make a reservation without an account?

Yes, you can! it is not obligatory. However if you have an account and you call back or email us to book another service we will not ask you for all your information again.

Do I get a payment receipt after the trip? Will the driver provide me with one?

Yes, a payment receipt will be sent to you via email from our Accounts department within 2 days of the trip completion. The driver will NOT provide any receipt.

Are the billing transaction dates different from the travel dates?

Yes, billing is done 1-2 days before (new customers) or after your travel date (returning customers).

Will I be charged exactly what I was quoted?

Yes, unless there is any wait time or extra stops or you change the pickup address of the destination. We have no hidden fees!

Do you offer Direct Billing?

Direct bill can be set up for corporate clients, depending on their account activity

What credit cards do you accept?

We accept all major credit cards including Master, Visa, American Express, Discover & Diners Club

If I book my reservation well in advance, do you still need my credit card info?

Our system does not accept reservations without a valid credit card number. We use the card to secure the ride in advance.

Which areas do you service?

NJ, NY, PA, CT, CA and all major cities in U.S.A and worldwide. We can provide luxury transportation service to and from any major airports around the globe. Such as Newark Liberty International Airport (EWR), LaGuardia Airport (LGA), and John F. Kennedy International Airport (JFK), Los Angeles International (LAX), Boston Logan (BOS), Baltimore (BWI), Washington DC (IAD), Las Vegas (LAS), San Francisco (SFO), London Heathrow (LHR), London Gatwick (LGW) and many more. For International car bookings, please book at least 72 hours in advance. Below is the list of some of the cities and airports we service. Below is the list of some of the cities and airports we service.

City Airport State Code
Atlanta Hartsfield-Jackson Atlanta International Georgia ATL
Anchorage Ted Stevens Anchorage International Airport Alaska ANC
Austin Austin-Bergstrom International Texas AUS
Baltimore Baltimore/Washington International Maryland BWI
Boston Logan International Massachusetts BOS
Charlotte Charlotte Douglas International North Carolina CLT
Chicago Chicago Midway Airport Illinois MDW
Chicago Chicago O'Hare International Illinois ORD
Cincinnati Cincinnati/Northern Kentucky International Ohio CVG
Cleveland Cleveland Hopkins International Ohio CLE
Columbus Port Columbus International Ohio CMH
Dallas Dallas/Ft. Worth International - DFW Airport Texas DFW
Denver Denver International Airport Colorado DEN
Detroit Detroit Metropolitan Wayne County Airport Michigan DTW
Fort Lauderdale Fort Lauderdale/Hollywood International Florida FLL
Fort Myers Southwest Florida International Florida RSW
Hartford Bradley International Connecticut BDL
Honolulu Hawaii Honolulu International Hawaii HNL
Houston George Bush Intercontinental Texas IAH
Houston William P. Hobby Airport Texas HOU
Indianapolis Indianapolis International Indiana IND
Kansas City Kansas City International Missouri MCI
Las Vegas McCarran International Nevada LAS
Los Angeles Los Angeles International - LAX Airport California LAX
Memphis Memphis International Tennessee MEM
Miami Miami International Airport Florida MIA
Minneapolis Minneapolis/St. Paul International Minnesota MSP
Nashville Nashville International Tennessee BNA
New Orleans Louis Armstrong International Louisiana MSY
New York John F. Kennedy International  New York JFK
New York LaGuardia International New York LGA
Newark Newark Liberty International New Jersey EWR
Oakland Metropolitan Oakland International California OAK
Ontario Ontario International California ONT
Orlando Orlando International Florida MCO
Philadelphia Philadelphia International Pennsylvania PHL
Phoenix Sky Harbor International Arizona PHX
Pittsburgh Pittsburgh International Pennsylvania PIT
Portland Portland International Oregon PDX
Raleigh-Durham Raleigh-Durham International North Carolina RDU
Sacramento Sacramento International California SMF
Salt Lake City Salt Lake City International Utah SLC
San Antonio San Antonio International Texas SAT
San Diego Lindbergh Field International California SAN
San Francisco San Francisco International California SFO
San Jose Mineta San José International California SJC
Santa Ana John Wayne Airport, Orange County California SNA
Seattle Seattle-Tacoma International - Seatac Airport Washington SEA
St. Louis Lambert-St. Louis International Missouri STL
Tampa Tampa International Florida TPA
Washington D.C. Dulles International Airport Washington D.C. IAD
Washington D.C. Ronald Reagan Washington National Washington D.C. DCA
  CANADIAN CITIES AND AIRPORTS Province  
Calgary Calgary International Airport Alberta YYC
Montréal Pierre Elliott Trudeau International Airport Quebec YUL
Ottawa Ottawa Macdonald-Cartier International Airport Ontario YOW
Québec Quebec City Airport, Jean Lesage International Airport Quebec YQB
Toronto Lester B. Pearson International Airport Ontario YYZ
Vancouver Vancouver International Airport British Columbia YVR