1. Overview

Empire Limousine respects the privacy of customers, passengers, website visitors, corporate travel coordinators, event planners, travel agents, and individuals who interact with our transportation services.

We collect information to provide safe, accurate, and timely chauffeur transportation. This may include processing quote requests, confirming reservations, assigning chauffeurs, monitoring flight schedules, coordinating pickup instructions, responding to customer service requests, and maintaining business records.

This Privacy Policy describes what information we collect, why we collect it, how we use it, when we may disclose it, how long we may retain it, and what privacy choices may be available to you.

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

• Visit or interact with EmpireLimousine.net.
• Submit a quote request, reservation form, contact form, or inquiry.
• Book airport transfers, hourly chauffeur service, point-to-point transportation, group transportation, wedding transportation, corporate travel, event transportation, or related services.
• Communicate with us by phone, text message, email, online form, or booking platform.
• Use a third-party reservation or payment tool connected to our service process.
• Receive customer service, trip updates, invoices, confirmations, or dispatch communications from Empire Limousine.

3. Information We Collect

The information we collect depends on how you interact with Empire Limousine. We may collect information directly from you, automatically through website technology, from booking tools, from corporate accounts, from travel coordinators, or from service providers that help us operate our transportation business.

4. Reservation and Trip Details

Transportation services require accurate trip information. When you book or request a quote, we may collect pickup and drop-off addresses, passenger names, contact numbers, dates, times, airport details, flight numbers, special instructions, luggage details, child seat requests, accessibility-related service instructions, group movement details, event schedules, and route preferences.

We use this information to create trip records, assign appropriate vehicles, coordinate chauffeurs, manage dispatch, calculate travel time, track schedule changes, communicate with customers, and deliver the service requested.

If a company, assistant, travel agent, event planner, or family member books a ride for another passenger, that person may provide passenger information to us. The person making the booking is responsible for ensuring they have authority to provide that information.

5. Payment and Billing Information

Empire Limousine may collect billing information needed to process reservations, deposits, invoices, receipts, refunds, charge adjustments, cancellation fees, and accounting records.

Payment card information may be processed by third-party payment processors or booking platforms. Empire Limousine does not intend to store full payment card numbers on its public website. Payment processors may collect, store, and process payment information according to their own security standards and privacy policies.

6. Information Collected Automatically

When you visit EmpireLimousine.net, certain information may be collected automatically through browsers, servers, cookies, analytics tools, security tools, or similar technologies.

• IP address and approximate geographic location.
• Browser type, device type, operating system, and screen size.
• Pages visited, time spent on pages, clicks, scroll behavior, and referral source.
• Date and time of visit.
• Website errors, speed data, security logs, and diagnostic information.
• Interactions with forms, buttons, phone links, quote links, or reservation links.

7. Cookies and Similar Technologies

Cookies are small files that may be placed on your browser or device when you visit a website. EmpireLimousine.net may use cookies, pixels, scripts, tags, local storage, or similar technologies.

8. How We Use Information

Empire Limousine may use collected information for the following purposes:

• To respond to quote requests, contact forms, calls, emails, and text messages.
• To create, confirm, modify, dispatch, complete, or cancel reservations.
• To provide airport transfers, point-to-point rides, hourly charters, event transportation, group transportation, corporate travel, and related services.
• To coordinate pickup times, pickup locations, airport terminals, flight arrivals, event schedules, and passenger instructions.
• To process payments, invoices, receipts, refunds, deposits, cancellation charges, and billing records.
• To communicate trip confirmations, chauffeur details, schedule changes, service updates, and customer support responses.
• To manage corporate accounts, travel agent relationships, event planners, and recurring customer service needs.
• To prevent fraud, unauthorized activity, abuse, security incidents, or misuse of our website and services.

9. How We Disclose or Share Information

Empire Limousine may disclose information when needed to operate transportation services, maintain the website, process payments, comply with legal requirements, or protect lawful interests.

Service Providers

We may share information with service providers that support reservations, dispatch, payment processing, email delivery, SMS communication, website hosting, analytics, security, customer support, accounting, insurance, marketing measurement, and business operations.

Chauffeurs, Dispatch Teams, and Transportation Partners

We may share trip details with chauffeurs, dispatch personnel, affiliates, transportation partners, and operational staff when necessary to provide transportation services.

10. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, process payments, support customer service, comply with tax and accounting requirements, meet insurance needs, prevent fraud, and satisfy legal obligations.

11. Data Security

Empire Limousine uses reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, email system, payment system, or internet transmission can be guaranteed to be completely secure. Customers should avoid sending sensitive payment information through unsecured email or public messages.

12. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include the ability to request access, correction, deletion, portability, restriction, or additional information about how we process your data.

13. California Privacy Notice

This section provides additional information for California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies.

• Identifiers: name, email address, phone number, billing details, account identifiers, IP address.
• Commercial information: reservation history, quote requests, invoices, payment status, service preferences.
• Internet activity: website visits, page interactions, referral source, browser data, device data.
• Geolocation-related information: pickup and drop-off locations, approximate website location, trip-related routing details.

14. Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under state consumer privacy laws. Depending on applicable law, these may include the right to access, correct, delete, obtain a copy of, or opt out of certain processing of personal information.

15. Calls, Text Messages, and Email Communications

When you provide a phone number or email address, Empire Limousine may use that information to respond to inquiries, send quotes, confirm reservations, provide trip updates, coordinate pickup instructions, share billing information, and manage customer service.

16. Children’s Privacy

Empire Limousine’s website and services are intended for adults, corporate customers, travel coordinators, event planners, families, and individuals arranging transportation. We do not knowingly collect personal information directly from children under 13 through our website.